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FAQ

About Tī Ani & Our Tea

Who is behind Tī Ani?

Tī Ani is a Māori-owned business, founded byAnnette Eggersout of a deep love for tea, natural wellness, and the wisdom of Rongoā Māori (traditional Māori healing). We are passionate about crafting authentic, high-quality teas that honour the land, culture, and traditions that inspire them.

Do you harvest any of your own ingredients?

Yes! Many of our native New Zealand botanicals, such as Kawakawa, Mānuka, and Horopito, are wild-harvested by us with care and respect for the whenua (land). We follow traditional harvesting practices, ensuring sustainability and honouring the natural cycles of the plants.

Where do the rest of your ingredients come from?

While we prioritise native New Zealand plants, some ingredients -such as Japanese Sencha, South American Yerba Mate, and other herbal botanicals - simply don’t grow here. To ensure the highest quality, we source these from certified organic and ethical suppliers in the regions where they are traditionally grown. While organic supply can sometimes be challenging, we always do our best to select ingredients that meet our high standards for purity, sustainability, and ethical sourcing.

Ordering & Shipping

Where do you ship?

We proudly ship our teas all over the world, and we’re often amazed at the incredible places they end up. From small towns to bustling cities, it’s fascinating to see how far Tī Ani teas travel, connecting people across cultures through a shared love of tea. Wherever you are, we’re delighted to bring a taste of our blends to your cup.

How long will my order take to arrive?

Orders are typically dispatched within 1-3 business days, with delivery times depending on your location.

  • New Zealand – Dispatched same day or within 3 days, depending on stock.
  • Australia – Estimated delivery time: 10-14 days.
  • Rest of the World – Estimated delivery time: 14-21 days.

Delivery times may vary based on your location and local postal services. If you have any concerns about your order, feel free to contact us.

Can I change or cancel my order?

If your order hasn’t been processed yet, we can make changes! Contact us as soon as possiblehere with your order details.

How much does shipping cost?

Shipping rates vary based on your location and order size. You can view shipping costs at checkout before placing your order.

Tea & Ingredients

How should I brew my tea?

Each tea is unique! Check the brewing guide on our product pages.

How much tea should I use per cup?

  • Loose Leaf Tea – 1 teaspoon per cup
  • Herbal Infusions – 1-2 teaspoons per cup
  • For a stronger brew – Steep longer or add more tea to taste.
Are your teas organic?

Yes! We use certified organic and wild-harvested ingredients wherever possible, ensuring the highest quality without additives.

Do your teas contain caffeine?
  • Black, green, oolong, and yerba mate teas contain caffeine.
  • Herbal teas and rooibos are naturally caffeine-free.

Returns & Refunds

What if my order arrives damaged?

We take great care in packaging your tea, but if something arrives damaged,email uswithin 7 days of receiving your order with a photo, and we’ll sort it out.

Can I return my tea if I don’t like it?

Due to food safety regulations, we can’t accept returns on opened tea packages. However, if you’re unhappy with your purchase, please reach out - we’d love to hear your feedback and see how we can help!

Sustainability & Packaging

What kind of packaging do you use?

We are committed to sustainability, and our packaging reflects that. We use:
Compostable, recyclable and biodegradable tea poucheswhere possible.
Packaging materialsto reduce waste.
Minimal plastic—our goal is to phase it out completely.

How does Tī Ani support sustainability?

Sustainability is at the heart of what we do. We:

  • Wild-harvest native plants with respect for tikanga (traditions) and the environment.
  • Source only organic, ethically grown ingredients.
  • Use low-waste production methods to minimise our environmental impact.
  • Support native reforestation efforts to give back to Papatūānuku (Mother Earth).