Terms of service
Overview
This website is operated by Ti Ani Limited, tading as Tī Ani – Wild & Organic Tea. Throughout the site, the terms “we”, “us” and “our” refer to Tī Ani – Wild & Organic Tea.
By visiting our website, browsing our products, creating an account, or purchasing from us, you agree to these Terms of Service, together with our Shipping Policy, Return and Refund Policy, Privacy Policy, and any other policies shown on our website.
Please read these Terms carefully before using our website or placing an order.
Our Store
Tī Ani – Wild & Organic Tea sells tea, herbal tea blends, native New Zealand botanical products, teaware, accessories, and related goods.
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.
Eligibility to Use This Website
By using this website, you confirm that you are at least the age of majority in your location, or that you have permission from a parent or guardian to use this website.
You must not use our website or products for any unlawful, unauthorised, unsafe, or prohibited purpose.
Product Information
We do our best to ensure that product descriptions, images, prices, ingredients, weights, availability, and other details are accurate and up to date.
However, small differences may occur, including natural variations in colour, texture, aroma, cut size, or appearance, especially with natural, organic, and wild-harvested botanicals.
Product images are provided as a guide only. Packaging, labels, batches, and product appearance may vary from time to time.
We reserve the right to update, change, correct, or discontinue products, descriptions, pricing, and availability at any time, subject to our obligations under New Zealand law.
Herbal Product Disclaimer
Our teas and herbal products are sold as food, beverage, wellness, or lifestyle products unless clearly stated otherwise.
Information on our website is provided for general educational and product information purposes only. It is not medical advice and should not be used to diagnose, treat, cure, or prevent any disease or health condition.
If you are pregnant, breastfeeding, taking medication, have a medical condition, allergies, or are unsure whether a product is suitable for you, please seek advice from a qualified health professional before use.
Customers are responsible for checking product ingredients before purchase and use.
Native New Zealand Botanicals and Wild-Harvested Products
Some Tī Ani products contain native New Zealand botanicals and/or wild-harvested plant material.
These products may be seasonal, limited in quantity, or restricted for shipping to certain locations. Some plant material may contain flowers, leaves, seed-bearing material, or other natural plant parts.
We reserve the right to limit, cancel, or refuse orders for native, wild-harvested, seed-bearing, or restricted plant products where we believe there may be customs, biosecurity, export, cultural, sustainability, supply, or product-use concerns.
This includes international orders where we are not comfortable sending a particular product outside New Zealand.
Orders
When you place an order, you are making an offer to purchase the selected products.
We reserve the right to accept, refuse, cancel, or limit any order, including after the order has been placed, where reasonably necessary.
This may include situations where:
- a product is unavailable or out of stock
- there has been a pricing, stock, or website error
- we are unable to verify payment or delivery details
- shipping to your location is not available
- customs, biosecurity, export, or plant material restrictions apply
- we believe an order may be for resale, extraction, propagation, research, product development, or another use we have not agreed to
- we believe accepting the order may create legal, ethical, sustainability, cultural, supply, or safety concerns
If we cancel an order before dispatch, we will refund the amount paid for the cancelled item or order.
Pricing and Payment
All prices are shown in New Zealand dollars unless otherwise stated.
Prices may change without notice. The price charged will normally be the price shown at checkout at the time your order is placed, unless there has been an obvious error.
Payment must be made through the payment methods available at checkout. Payment information is processed securely by our payment providers. We do not store full payment card details on our website.
Product Availability
Some products are seasonal, small-batch, wild-harvested, or limited in supply.
We cannot guarantee that any product will always be available. We may limit quantities or discontinue products at any time.
Shipping
Shipping is subject to our Shipping Policy.
We ship selected products within New Zealand and selected products internationally.
Not all products are available for international shipping. Some products may be restricted due to customs, biosecurity, export rules, plant material restrictions, or because they contain native New Zealand botanicals, wild-harvested plant material, flowers, leaves, seeds, or seed-bearing material.
International customers are responsible for checking whether herbal tea, dried botanicals, plant material, food products, or related goods can be imported into their country.
International customers are also responsible for any customs duties, taxes, inspection fees, clearance fees, or other import charges that may apply.
Returns and Refunds
Returns and refunds are handled in accordance with our Return and Refund Policy.
Nothing in these Terms limits your rights under New Zealand consumer law, including the Consumer Guarantees Act and Fair Trading Act.
Change-of-mind returns may be accepted only where the item is eligible under our Return and Refund Policy.
For health, hygiene, and food safety reasons, opened tea, herbal products, food products, or products with broken seals may not be eligible for change-of-mind returns.
Pre-orders, Backorders and Purchase Options
Some products may be offered as pre-orders, backorders, subscriptions, or other purchase options.
These purchases are subject to our Purchase Options Cancellation Policy and any specific terms shown on the product page or at checkout.
If we are unable to supply a pre-order or backorder item, or if there is a significant delay, we will contact you and may offer a refund, alternative product, or updated timeframe.
Account Information
You agree to provide current, complete, and accurate information when placing an order or creating an account.
You are responsible for keeping your account login details secure.
We are not responsible for delays, failed delivery, or other issues caused by incorrect, incomplete, or outdated customer information.
Intellectual Property
All content on this website, including text, product descriptions, images, logos, graphics, branding, recipes, product names, layout, and design elements, is owned by or licensed to Tī Ani – Wild & Organic Tea unless otherwise stated.
You must not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without our written permission.
Reviews, Comments and Submissions
If you submit a review, comment, photo, testimonial, suggestion, or other content to us, you agree that we may use, display, edit, publish, or share that content for business, website, marketing, or social media purposes, unless you clearly tell us otherwise.
You must not submit content that is false, misleading, offensive, unlawful, defamatory, abusive, or infringes the rights of another person.
We may remove or edit content at our discretion.
Third-Party Links and Tools
Our website may contain links to third-party websites, services, apps, or tools.
We are not responsible for the content, accuracy, policies, privacy practices, or services of third-party websites or providers.
Your use of third-party services is at your own risk and may be subject to the terms and policies of those third parties.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website or placing an order, you acknowledge that your personal information may be collected, used, stored, and disclosed as described in our Privacy Policy.
Prohibited Uses
You must not use our website, products, or services:
- for any unlawful purpose
- to breach any local, national, or international law
- to infringe our intellectual property or the rights of others
- to submit false or misleading information
- to upload or transmit viruses, malware, or harmful code
- to interfere with the security or operation of our website
- to scrape, copy, or harvest website content or customer information
- to harass, abuse, threaten, defame, or harm others
- to purchase products for unauthorised resale, extraction, propagation, research, or product development without our written agreement
We reserve the right to refuse service, cancel orders, or restrict access to our website where we believe these Terms have been breached.
Errors, Inaccuracies and Omissions
Occasionally, there may be information on our website that contains errors, inaccuracies, or omissions, including product descriptions, pricing, promotions, shipping charges, delivery timeframes, stock levels, or availability.
We reserve the right to correct errors, update information, cancel orders, or change details where necessary, including after an order has been submitted, subject to our obligations under New Zealand law.
Limitation of Liability
To the maximum extent permitted by law, Tī Ani – Wild & Organic Tea will not be liable for indirect, incidental, special, or consequential loss arising from your use of our website or products.
Nothing in these Terms limits or excludes any rights, guarantees, remedies, or protections you may have under New Zealand consumer law that cannot lawfully be limited or excluded.
Force Majeure
We are not responsible for delays or failure to perform our obligations where the delay or failure is caused by events outside our reasonable control.
This may include courier delays, customs or biosecurity delays, natural disasters, extreme weather, strikes, supply shortages, system outages, pandemics, government restrictions, or other unexpected events.
Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of New Zealand.
Any disputes will be handled under New Zealand law, unless another law applies and cannot legally be excluded.
Contact Information
Questions about these Terms of Service can be sent to: